FareGo Care
Services
Core Services
FareGo Care Core Services: The foundation for our partnership. Central Service Desk for all questions related to fare collection systems. Tailored, strategic and reliable Service Management. Automatic Case Creation (ACC) for automated error detection.
Hardware Services
FareGo Care Hardware Services: We keep your field devices ready for sales. Hardware Services include Installation & Commissioning, Preventive Maintenance, Repairs, and Spare-parts Supply, Field Device Monitoring, and Lifecycle Maintenance. We take care of Ticket Stock Replenishment and Cash Collection, upgrade targeted components, provide Relocation Services, and Dynamic Maintenance based on device data.
Software Services
FareGo Care Software Services: We keep your systems reliably in operation. Software Service include Incident & Problem Management, Software Updates, and Customized Upgrades.
Managed Application Hosting
FareGo Care Managed Application Hosting: We take complete responsibility for your backend system or parts of it. Our Managed Application Hosting capabilities allow us to operate backend applications on our high-performance, highly reliable and future-proof hosting platform, including both our own software solutions and third-party systems. Our hosting services also include dedicated monitoring, as well as incident and problem management.
FINANCIAL & PAYMENT SERVICES
FareGo Care Financial & Payment Services: Secure and accurate processing. We use Point-to-Point Encryption (P2PE) to secure card payments, and offer comprehensive Revenue Management services
NETWORK SERVICES
FareGo Care Network Services: Full-network infrastructure. We manage the entire network infrastructure. Our services also include linking hosted applications to agency IT systems. Our Network Management team handles all monitoring, maintenance and administration to ensure smooth operations and continuous availability.
SECURITY SERVICES
FareGo Care Security Services: Extensive security for data, systems and processes. Security Suite to protect sensitive data, compliant with international standards including PCI DSS, ISO 27001, and SOC 2. Complemented by a comprehensive risk-management approach.
