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Leading Provider of Fare Collection Systems

Find out more
/ Fare Collection Systems

Services

Relax, we care! FareGo Care is an extensive service range for systems and devices that frees up operational teams and allows transport operators to focus on their core business.

From maintenance and repair of field devices to application hosting and financial services, we keep your system ready for sales and help you to deliver a reliable passenger service and maximise profitability.

Prefer not to deal with fare collection at all? No problem. We'll even take care of the entire fare collection operation for you as a service.

 

Reliably at your side: Our highly specialised service teams expand the work potential of your team and strengthen existing capacities.

To support a seamless implementation into your operation, our service support processes are designed very transparently according to the recommendations and best practices of the IT Infrastructure Library (ITIL). 

Focused Teams

Focused Teams

Focus on your core business - we make sure your fare collection runs smoothly. Our Service range relieves you from operational work and makes your job easier every day.

Happy customers

Happy customers

Our experienced expert teams give everything to ensure that your system remains ready to sell at all times and that you can offer your customers the best service: 24/7/365. Reliability at predictable costs, without surprises.

Profitable operation

Profitable operation

Our mission: To maximise the availability of your system to secure your revenues long-term, without the need to invest in your own team of experts. A long system life and low operating costs increase profitability.


Service Portfolio

Core Services

The foundation for our partnership. Our Service Desk is your direct contact for all concerns and questions regarding your fare collection system. The Service Management develops a suitable service strategy for your company and ensures that it is successfully implemented. The Service Manager is making sure the services run smoothly.

Hardware Services

Customer service, sales channel, revenue protection – field devices play a key role, and it is important that they are ready for usage at all times. Our Hardware Services ensure that the fare collection devices are reliably in operation and function flawlessly. From preventive maintenance and and rectification through to proactive Life Cycle Management: We keep your field devices in operation, every day, around the clock, across the entire network.

Software Services

Always up to date: Software Services ensure that your system is always up to date and runs reliably and stable. We configure, maintain and update both the software of your field devices and the central background system regulary. The clear defined advanced change management processes ensures that updates, patches and upgrades are tested and all changes are implemented in a controlled and trouble-free manner.

Application Hosting

Data centres, IT experts, certifications: Building up internal resources to host a fare management system is not cost-effective for every transport operator. With Application Hosting we take the complete responsibility for your backoffice system or parts of it, and host it in our well-established and certified data centres. Our specialised expert teams ensure that Security requirements such as PCI obligations are always fulfilled and keep your system safe, secure and highly available. 

Financial Services

Safety first: The financial aspects of fare management are critical. They must meet the highest security standards and be accurate. FareGo Care offers a wide range of Financial Services that frees your teams and enable secure and accurate processing – from cash collection to merchant and payment facilitator services to settlement services and financial reconciliation. 

Training

We want you to operate your system with ease. With our training programme, we make your employees fit for their daily work with the fare collection system. They get to know the workflows and processes and learn how to work successfully with the field devices, the software and the background system. The Training is always precisely adapted to your system and the challenges of your teams.


Service

+49 2166 266-343

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