Provision of a BOS office on a notebook
Today, a service station is typically managed through the locally-based station BOS system. If a service station operator manages several stations, he needs to travel to each station in turn in order to perform tasks on the local BOS. This consumes precious time, preventing other managerial, marketing or acquisition tasks from being carried out.
An option was sought to reduce the time spent on administrative tasks at each station and to enable the operator to perform these tasks independent of location and time. Furthermore, the improved efficiency through reduced travelling would provide additional savings.
Conception and realisation:
The MSO allows the operator to gain access to, and manage, station data from a notebook in a very simple manner. The operator can flexibly log-in to any of their stations from any location at any time to undertake BOS tasks (product & customer management, settlements, invoicing & clearing, etc.) and then utilize the time saved for other tasks.
Flexible administration of the stations on the go
The option to remotely log-in to their stations allows the operator, with minor limitations, to perform the complete scope of BOS functions at any time and from any place; all that is required is Internet access.
Article and customer management:
Regardless of different station configurations (articles, article groups, suppliers, etc.), article and customer management can be accomplished through the MSO notebook, from home, a hotel, an airport or wherever. The modified data can be used at the respective station as soon as the process has been completed and saved.
Billing, invoicing and SEPA clearing:
Billing, invoicing and clearing data for local station customers can be comfortably undertaken centrally without having to be in the office at each station. Accounts can also be printed out locally via the MSO notebook. The option to transfer the SEPA clearing data via e-mail comfortably from this MSO notebook to specific banks is another benefit of the system.
Accounting and status of sales volume:
Quickly viewing the actual financial status, current sales volume, or having a look through outstanding invoices, is now possible without needing to be in the office at each station. Access to all transaction data, shop sales data, wet stock data and much more, is now securely and easily possible from your sofa at home.
Wet stock and dry stock management:
Just like in the office at the station, the Scheidt & Bachmann MSO provides access to the current shop inventory, fuel tank levels and product price updates. It has never been so easy to get an overview of the current situation at all your stations than with the MSO.
Easy to create, detailed evaluations and reports can be generated for particular stations at the push of a button. Make well-founded strategic decisions at any time and from any place.
Benefits for the operator:
- greatly reduced travelling time and distance
- cost reduction through fuel savings and vehicle wear & tear
- more efficient working times (no wasted time due to driving)
- focus on the management tasks (customer care, acquisition, marketing, etc.)
- after logging out from the TMS 30 application, the notebook can be used as a normal notebook.
Data security takes first priority. Since the access to the stations is via the Internet, this security aspect was given special attention.
Through a Log-in and Token, access to the system is pre-configured exclusively for specific users / user-groups. All data is transferred via secure Internet connection. In addition to the BOS, the data can also be saved locally at the MSO by external data carrier (e.g. USB stick), so that there is no need to visit the station for this purpose.
The hardware used is characterized by particular aspects such as exceptional durability and low energy consumption.
Special features are:
- non-reflective 15.6“ display for good readability
- separate number pad for easy and quick entry of numerical data
- robust, branded hardware
- integrated vibration sensor secures hardware against damage
- internet access via WiFi or Ethernet (UMTS, 3G optional)
- state-of-the-art technology with low energy consumption
- roHS & WEEE compliant
The user interface of the MSO notebooks was designed in a simple and intuitive way so that only Internet access and a token are required.
The new MSO notebooks enable the operators of Shell stations to manage their station business even more effectively and with extreme flexibility. They are able to significantly improve their time management and the MSO allows them to focus on their actual tasks as station operators.
Up to now, payments have been made at the largest petrol station in the European Aral network, Berchem in Luxembourg, just as at any other petrol station: at the shop checkout. This means that every customer is obliged to leave his car and go to the shop by crossing the forecourt. However, many petrol station customers do not necessarily want to buy something in the shop, and prefer to quickly continue driving.
Aral was looking for a way to increase throughput at the well-attended petrol station and to improve safety for the petrol station customers on this large filling station site.
Concept and implementation:
Aral decided for the new system generation SIQMA CRID. Four lanes are equipped with SIQMA CRID according to the "fast lane" principle. This means that petrol station customers can quickly and conveniently pay for their fuel with a card without having to move away from their vehicle. Customers' sense of safety can thus be strengthened and accidents on the petrol station can be reduced. As the dispenser is immediately released after refueling, the next customer can begin their refuel without delay. Therefore, more customers can refuel in the fast-lane in the same time-frame as a conventional petrol station.
Particular emphasis was placed on the user-friendliness of SIQMA CRIDs. In particular, the multilingualism of customers was taken into account. The SIQMA CRIDs not only guide the customer visually through the individual operating steps, the customer is also guided acoustically through the payment process by means of explanatory announcements in his language. Petrol station customers can choose from four languages to make the process as comfortable as possible.
In Germany, the fuel is usually paid for in the shop at the POS. To make refuelling more convenient for customers who only wish to refuel and leave, Shell wishes to enable payment directly at the pump.
The solution should be as simple as possible to use, and should be easily scalable into the Shell Germany petrol station network. In addition, emphasise was placed on low maintenance costs.
Concept and implementation:
Shell Deutschland Oil GmbH together with Scheidt & Bachmann as a technology partner developed the new Shell SmartPay mobile payment and integrated it into the petrol station management system.
The customer is authorized in the shell app using a PIN or fingerprint. Then the customer selects the desired fuelling point in the app and can then refuel as soon as payment preauthorization is received and the pump is released. After the refuel, the processes run automatically, just like a regular refuel paid for at the POS. The system completes the settlement automatically. Due to the integration into the petrol station management system, the mobile-paid refuel remains traceable and is available in the journal for further processing. In order to alert the cashier of a mobile refuel at the dispenser, information is displayed on the POS screen. The seamless integration into the Scheidt & Bachmann petrol station management system allows for an easier process at the station.
The Esso Deutschland GmbH petrol station network was using cash register systems that could no longer meet current business requirements or be further developed with new functions.
Esso wanted a cash register system that meets the latest technical standards and at the same time is open to future developments. It should also be easy to use, so that the change for the cashier is as easy as possible.
Concept and implementation:
At Esso, the standard TMS is used as the system base, complemented by Esso-specific features. In discussions with Esso partners and dealers, the specification phase discussed which features were desired and exactly what the new system should be able to do, and then the standard system was adapted. In addition, Windows 10 is used as a system platform, to enable easier implementation of further solutions in the future. The new Esso TMS essentially consists of a POS touch solution with an optimized Look & Feel, a Scheidt & Bachmann Cloudlink, which connects the stations with the central system NMS, and the NMS itself. ESSO use the NMS to centrally maintain article data and distributed data to the stations, as well as the automatic ordering and promotion management. The Cloudlink forms the basis for converting to cloud solutions in the future.
The new terminal solution represents a clear simplification in the procedure at the cash register. Where previously two separate card terminals were used to accept fleets and debit / credit cards, now only one card terminal is needed, which in addition to the convenient processing of the payment, also saves space.
The package is rounded-off with an exclusive service and software maintenance contract. In addition to hardware and software support, Scheidt & Bachmann also provides training to prepare station staff as well as possible for dealing with the new system.
Mid of August, the last service station in the German network of Esso branded petrol stations owned by Echo Tankstellen GmbH was rebuilt as part of the system rollout. Since then, all these service stations benefit from the modern Scheidt & Bachmann systems. The service station operators not only received a completely new system with the Esso TMS, but as well as many new functions for smoother shifts at the service station.
Mr. Tommaso Ossino operates service stations in Duisburg and Krefeld for 26 years and is convinced that the investment in the new system was worthwhile. The new Esso TMS has been operating in his service stations since the end of 2017, making him one of the first petrol station operators to receive the new system. He is an "old hand" in the business. "The conversion of my service station in Duisburg was very difficult. In the beginning we had some problems until everything was up and running. But here in Krefeld everything worked smoothly. Scheidt & Bachmann also had to gather experience first, since Esso TMS was completely new," Mr. Ossino remembers the first time after the conversion. "At first you have to get used to the new system, but now I have to say that we have many new functions that are much better than with the previous system. The POS system is very easy to operate. The back office also makes work much easier once you understand how it works."
For this project, Esso placed particular value on developing the new system in close cooperation with the future users. The focus was also on the details of the new functions of the POS system. "The cash register is much more stable and faster than its predecessor, above all because it can be operated so quickly. With the back office system, the day's billing runs automatically overnight. That's great, when I get to the station in the morning, the billing is ready," says Mr. Ossino happily. He also finds the new functions practical, such as customer loyalty systems with the DeutschlandCard or the option of dividing a payment into card payment and cash. A service previously not available. In order for users to get along with the new system, training courses and online trainings were offered in which the new possibilities of the Esso TMS were explained. "Since the POS is very easy to use, we quickly got to grips with the system. If you do what the POS "tells" you, then you get along very well even without training. The back office is a bit more extensive and therefore needs a bit more time until all the functions are known". This also explains why particular difficulties with the new "Merchandise Management" menu arose. The new function of the central article base also provided again and again ground for discussions in the last months. Mr. Ossino confirms this: "In the beginning I was desperate because I didn't know or understood these functions. But now I work more efficiently with the whole menu. It makes the daily work much easier. I am also in contact with other operators and we help each other. The exchange of experiences is very positive and helpful". Esso and Scheidt & Bachmann have recognised the problem and offered additional training and adapted various processes in the helpdesk. Esso Training offers an Esso TMS training especially for advanced users, which focuses on the contents of the back office with a focus on merchandise management. "I am happy to recommend this training to others. My station managers took part of the training as well. We benefit a lot from the training. Many small things in the back office are much clearer now. We also notice that the telephone support has improved in the event of queries. In the beginning it was sometimes difficult. Now we have the contact to specially trained contact persons who competently assist us. What we also learned to appreciate, and what became clear once again through the training courses, is how to use the new MDE device. This is also a big advantage over the old system. We use the MDE a lot. It helps enormously with many daily tasks: for example, for inventory or price labelling. I motivate my employees to work with it more often, as it simply goes faster." The new system is based on the current hardware and software generation from Scheidt & Bachmann and is therefore broadly positioned to be adapted to future requirements. Based on his wealth of experience, Mr. Ossino already has his own ideas about which functions would improve the system in the future: "Cashback would be a great function that many customers would also like to see. Also the possibility to activate the eLoading articles via the cash register. This is where I see the security aspect, because it often leads to fraud." The integration of the e-Loading into the cash register will be included in the next release, as well as the new functions in the Marketing and active selling area. Mr. Ossino and all other petrol station operators with Esso branded sites will thus receive further new functions that will make daily work at the petrol station much more convenient.